Business process management (BPM) is an approach to organizational change that applies a structured, iterative methodology to process improvement. When BPM is successfully implemented, it results in (among other things) better efficiency, better productivity, lower costs, fewer errors, and a higher customer satisfaction rating.

The customer onboarding process is a critical part of the customer journey, and a successful onboarding experience can lead to increased customer loyalty, retention, and revenue. Explore strategies to improve customer onboarding effectiveness, including setting clear expectations, creating personalized experiences, and utilizing technology to streamline the process. By focusing on improving the onboarding experience, businesses can set their customers up for success and establish a strong foundation for a long-lasting relationship.

Global business leaders are evaluating the current economic climate and developing plans to address it with haste. While there are some common responses, each overall strategy will be unique to the business itself. Uncertainty doesn’t always mean that businesses stop spending on improvement. But, in uncertain times, every expenditure may be scrutinized more closely.

Tracking key performance indicators (KPIs) is crucial for any business looking to improve their customer service operations. In this article, we’ll explore some of the most important KPIs to measure and monitor, and how they can help you gain insights in your CX strategy. Whether you’re just starting to focus on CX or looking to enhance existing efforts, understand and tracking these KPIs is essentials.

Improving your customer lifecycle can help recession-proof your business. By understanding the entire customer journey and delivering a seamless customer experience, businesses can build customer loyalty, increase revenue, and create a competitive advantage. Find out how to improve your customer lifecycle and recession-proof your business with Peak Process Group's expert CX services.

In times of economic recession, businesses face a difficult challenge: how to maintain profitability and growth while facing decreased consumer spending and increased competition. One key solution is to focus on the customer experience (CX) by delivering high-quality products and services, personalized interactions, and a seamless, omnichannel experience. A strong CX strategy can help businesses build customer loyalty, attract new customers, and increase revenue, even in difficult economic conditions.

Increasing value of portfolio companies is critical to maximizing ROI for private equity firms. A CX-focused consulting partner can help improve equity returns, price flexibility, and more.

BPM consultants can bring a new level of expertise to help your business achieve the results you need. And fast. If you’re faced with any of these 3 challenges, it might be time to bring in outside help.

Businesses with high costs and low revenue need operational excellence. These 4 questions can help a business know what needs to change.

Despite a rapid rise in automated customer support options, service desk agents remain the heartbeat of a successful customer-centric…

Despite a rapid rise in automated customer support options, service desk agents remain the heartbeat of a successful customer-centric…

Despite a rapid rise in automated customer support options, service desk agents remain the heartbeat of a successful customer-centric…

Achieving operational excellence through change management benefits your business in several ways. Most of all, it can help reduce costs and increase profitability.

Despite a rapid rise in automated customer support options, service desk agents remain the heartbeat of a successful customer-centric…

Despite a rapid rise in automated customer support options, service desk agents remain the heartbeat of a successful customer-centric…

As ambassadors of your brand, your Service Desk is the frontline of support for your organization. In many ways…

Driving profit doesn’t have to be a struggle for venture capital and private equity firms. Here’s why an operational consulting partner may be beneficial.

When the Covid-19 lockdowns first came into effect, most companies were not prepared and did not understand…

The strategically focused Operational Consulting firm, Peak Process Group has been…