APPROACH

Our proprietary approach is designed to solve your most critical operational issues, identify untapped opportunities and ensure your focus is in the right place to improve processes and chase down unwanted waste.

What is EX.A.C.T™?

We utilize our proprietary and comprehensive approach called EX.A.C.T™. EX.A.C.T™ allows Peak to have a quick and efficient manner of improving your environment so that we can help your operations become more cost effective, more efficient with current resources, obtain higher customer satisfaction and build better relationships with new/existing customers.

An engaging and collaborative experience, EX.A.C.T™ is designed to evaluate your processes from end to end so that we can create an agile, scalable, and nimble operating model which means as your customers and market change, you change your value proposition to stay ahead of the game.

Our proven four-pronged approach identifies your competitive advantages and your functional weak points, enhances your areas of strength and eliminates any inefficiencies to turn your service offering into a self-sufficient operational model.

  • The Excellence phase is a holistic approach that begins by analyzing your current practices, processes and procedures. Our team peels back the layers of your business, uncovering themes and patterns to gain a deep understanding of your existing business through the eyes of your internal and external stakeholders.

    Excellence is an inclusive and engaging stage built on your existing business metrics, goals, objectives, timeline and budget. It includes a combination of program immersion, interviews, research and workshops in order to ensure the delivery of strategic value. Using the information and insights captured, we create a 360° view of your business, offering recommendations and opportunities for the evolution of your enhanced organization.

    Includes: Operations, Processes, Procedures, Methodologies

  • Business agility enables you to not only compete in your existing market, but thrive by responding quickly to industry changes, customer needs as well as take advantage of emerging opportunities. Using this as the cornerstone, our analysts will develop a new model that pushes your business towards operational excellence.

    Working collaboratively with your team, we use the findings from the Excellence stage to build Lean and Agile practices into your organization’s DNA. This new, comprehensive ecosystem will outline leaderships’ shared purpose and vision in a more standardized working environment that encourages transparency, accountability and an entrepreneurial drive from your team.

    Includes: Structure, Standardization, Continuous Improvement

  • Your organizational culture sets the stage for everything that you do. A positive-working business culture will clearly define the shared beliefs and values of your organization, shaping the perceptions and behaviors of employees and customers alike. Creating an empowering, employee first culture breeds the mindset that is not just about the work that is done, but the value that is being delivered.

    The culture phase makes change management a core competency. It begins by establishing an open line of communication which will become a foundational element within your organization. This new channel distributes your business’s core beliefs and mission starting from the top down. We create internal programs such as leadership training, mentor programs and ambassador workshops that will shape a new culture of teamwork, continuous improvement, collaboration and success.

    Includes: Communications, Retention, Training, Recognition Programs, Score-Carding

  • Technology has the power to provide your clientele with a rich, interactive experience. Coupled with clear objectives, well-defined processes and a competent team, your organization’s technology can delivery valuable results to your stakeholders.

    To create a data-driven environment, our process begins with in-depth audits of your existing framework and platforms, ensuring that all tracking is accurate and optimized to provide usable KPI data. These KPIs will ultimately be used to measure success. All technological pieces need to answer the question(s), who/what/why/how to ensure a provided value to the relationship between your customers and business.

    Includes: Systems, Applications, Technology