3 Challenges Solved by Business Process Consulting
No matter how profitable a business is, looking under the hood for areas of improvement is always a good idea. The most successful businesses regularly examine their company from end-to-end to ensure everything is firing on all cylinders. This, in its simplest form, is called business process management.
Business process management (BPM) is the practice of reviewing each step in a company's processes to identify inefficiencies, breakdowns, and redundancies. This helps to correct existing failures and prevent future ones from occurring.
For many reasons, it is often better to outsource these efforts to an unbiased, third-party consultant. A BPM consultant brings expertise and experience your organization may not have, creating fast results and allowing your team to focus on their tasks at hand.
Let’s look at three distinct challenges that BPM consulting can help solve.
Challenge #1: Your business is not as profitable as you would like
The success of any business is ultimately determined by its profitability. BPM can be equally successful at decreasing operating costs as it is increasing overall revenue and output making it an ideal methodology to use if profitability is your issue.
BPM methodologies speed up cycle time and improve customer service. Established KPIs help to prioritize initiative tasks. Dashboards and reporting can identify bottlenecks to minimize inefficiencies. A centralized knowledge repository can help speed up decision-making. There are numerous factors to why a company could be losing out on profits. Outside help can uncover impediments and over time, these enhancements result in a faster output and an improved CSAT so your business can get on the right track towards success.
Challenge #2: Your operational costs are too high and so is waste
A turbulent economy is the perfect time for many businesses to consider areas to cut costs. But the truth is, such actions should be taken regularly regardless of the economic environment. When management begins to review business spending, however, they don't often have a clear idea of where money is being wasted and where it's being put to good use.
A BPM consultant reviews the business top to bottom, identifying areas of waste. Are there manual processes that can be automated? Have you established feedback loops between your customers and support? Did you setup monitoring to optimize workflows? These questions are best asked by a consultant who can share expertise from what similar businesses have done to minimize waste and lower costs.
BPM consultants not only help you increase productivity, but they also improve product and service quality all while reducing inefficiencies and risk. The impact? Quick results that deliver substantial savings for your business.
Challenge #3: Your business isn’t providing value to customers, and they’re walking away
Suppose a company receives low Customer Satisfaction scores (CSAT) or Net Promoter scores (NPS). In that case, the temptation might be to scrutinize the customer service and the operations teams over other departments. But delivering value to the customer isn't a responsibility delegated only to customer-facing employees; it's a job of each member of the organization. That's why a BPM consultant doesn't just look at one business sector for possible improvements. A holistic approach is taken, looking from end to end at each department and each part of the process.
Agility is key for businesses looking to bring their customers value. Having a greater understanding of the customer’s needs, responding quickly to demands, and continually innovating should work synchronously to satisfy current and future customers. BPM consulting finds kinks in the workflow that keeps a business from delivering total customer satisfaction in a timely manner. There are considerations around response time, adequate inventory levels, and interdepartmental communications. These issues and more should be covered in determining what specifics in the process need to be corrected to improve CSAT and NPS.
Improving the process for tomorrow and beyond
BPM consulting can generate instant changes that can bring improvements to an organization by the next day. But a BPM consultant only concerned with short-term gains falls short of the ultimate goal. Peak Process Group works with businesses to determine process breakdowns and how to best correct them. Their goal is to help your organization improve the process and achieve long-term success.
A full-scale, end-to-end examination might be precisely what your business needs. If your business isn't experiencing the success you want in profitability, customer satisfaction, or any other area, contact Peak Process Group today to get started on a journey that will make your company better. Not just tomorrow, but for years to come.
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