RESULTS

Transform your processes and achieve success. See real-world examples of how Peak has improved businesses to help them achieve operational excellence.

$2.1 MILLION IN SAVINGS IN ONLY 12 WEEKS

STREAMLINING CUSTOMER SERVICE OPERATIONS

CASE STUDY

$1 MILLION IN SAVINGS IN ONLY 30 DAYS

LOWERING OPERATIONAL COSTS WHILE IMPROVING CSAT

CASE STUDY

“Thanks to their leadership, expertise in operational tools and processes, and ability to inspire cultural change, Peak Process Group helped us evolve our service management implementation, mature our technical operations discipline, and transform the support of our customers into a modern and highly-effective service desk model.”

Ryan Douglas, COO at Digital River

  • “While your team quickly assisted in documenting and improving our processes for us, the biggest value was helping us see our projects to completion while building a culture of continuous improvement. "

    Senior VP of Operations, IT Service Management

  • “Having an outside advocate for process improvement greatly helped us reach our goals for our service delivery team. Since, we have been able to feel some relief in specific areas thanks to the collaboration with the Peak team.”

    Global Service Delivery Manager, IaaS

  • “Peak quickly became a part of our team and we have enjoyed working alongside you every day.”

    VP Service Delivery, MSP

  • “Your work with our project management team has greatly improved our productivity and I have seen, not only a big increase in our numbers, but in the morale of our team, as well.”

    Sr. Manager of Service Delivery , TPM

  • “It has been so nice to have a partner to implement improved business processes across our company. Internal improvements are always challenging, and we all greatly appreciate the support you all provided us in this initiative. "

    Manager of Process Management, Ecommerce