Industries
As consumer needs and the enterprises striving to meet those needs evolve, the relationships between your Service Management entities grow increasingly more complex. We help you develop an optimal functioning model that will take your Service Management to the next level. By understanding the full breadth of your organization’s strategies, our team designs, develops and implements an operational plan that will secure transformative results.
Telecommunications
Ever-growing industry competition is leading to Telecoms adopting new technology and constantly evolving their business models. Prioritizing customer satisfaction is a must, and this includes having a proactive Service Desk/Network Operating Center (NOC) that ensures your operations and business systems are aligned.
Proactive and optimized Network Operations Center (NOC)
We help to create stringent processes and procedures for your NOC so, when alerts arise, issues are quickly identified and fixed, reducing the possibility of downtime.
Resource utilization
From inventory levels to field staffing, maximizing your resources contributes principally to your bottom line. Peak designs proactive and responsive processes to safeguard the consumption of your most vital resources.
Telecoms need to focus on providing an exceptional experience
That means that communication between teams needs to be optimized to lead to a seamless customer experience. Peak works to eliminate obstacles and increase cross-department communication; allowing you to focus on the most important aspect of your business – the customer.
Third-Party Maintainers
We understand your clients are counting on you, so we help to make sure your operations are dependable while enabling you to control costs and maximize profits. Partnering with top-tier TPMs globally, we’ve implemented processes to permit scalability, allowing Service Desks to increase agent productivity when scaling up while not incurring unneeded costs in hiring and onboarding.
Keeping your clients going is what keeps you going
The most urgent matters seem to present themselves at the worst times. You must always be prepared. Peak makes certain resources (Inventory, field reps, etc.) are utilized in the most efficient way to ensure the best client experience.
Controlling employee retention
We help set clear objectives for employees and assist in laying out employee road maps, training programs, and agent scorecards to allow your team members to see growth and a career trajectory within your company. Having a well operating Service Desk with trained personnel that feel valued and invested in will drive brand loyalty, customer retention and share of wallet.
Installing best practices, processes, and procedures
Using best practices can lead to shorter onboarding and off-boarding of employees and ensures that all organizational knowledge is maintained. Peak works with your experts to convey their experience and wisdom to the entire team, growing all employees’ institutional knowledge and skills. This allows anyone charged with a task to complete it to the highest of standards.
Finance
We understand that reliability and accuracy are critical in the financial sector. Whether a small firm or a multi-location enterprise, the Services Management strategies and solutions we design save you time and money while ensuring your focus is on your clients.
Solution vendor partnerships
We make certain you are working with reliable and respected vendors. We will coordinate the IT Services vendor proposal process by gathering your necessary requirements and presenting multiple options for review. This allows you to choose the vendor that best fits your needs in a timely and efficient manner.
The right systems and tools are imperative to operational excellence
We serve as change agents and ensure buy-in from necessary stakeholders across the organization, leading to full adoption of best-in-class tools and impactful processes.
Governance vs. agility
We understand the pressure that comes with navigating the complexity of a highly regulated industry while delivering on the needs of your clients. Having an agile, nimble Service Management organization allows you to pivot quickly in the ever-changing landscape you face.
Healthcare
Healthcare providers are inherently focused on people – their patients and employees. We partner with providers to ensure their Service Organizations are properly equipped to provide an exceptional patient experience and deliver a Service Desk their employees deserve.
Retaining the best Healthcare IT Services personnel is essential
We will help create strategic, attentive, and nimble Service Desks that align with the purpose of your organization. This assures your employees feel supported and taken care of, allowing you to hold on to top talent.
Patient satisfaction
In today’s environment, every interaction with the patient is important. Making certain a patient’s questions and/or concerns are handled in a timely and transparent fashion is of utmost importance for providers. Having an efficient, patient-centric Service Desk contributes directly to attaining industry standard patient satisfaction.
You need a partner that understands the strain of industry regulations Navigating strict regulations and the immense responsibility to protect private medical information is at the core of your services. Peak delivers a Service Desk that aims for flexibility to keep up with the ever-changing demands in healthcare.